A rider went quiet
He shows under “Not seen 7+ days”, with a button to ask him to open the app.
ProductRider map
See who is out there, and who went quiet.
Each pin is where a rider was last seen in his app. The map shows who was seen today, who has gone quiet and who never opened the app, and asks them to open it with one tap.
- Seen today, this week, or longer ago
- Delivered but not seen, listed
- Ask to open the app in one tap
Example riders, bikes and amounts
How it works
How the map works
Honest about what a phone can tell you.
He opens the app
Each time a rider opens his app, his pin moves to where he is. The pin stays there until he opens it again.
You see who is out
Riders seen today, seen this week, not seen for 7 days or more, never opened, or opened with location off.
You spot the gaps
Riders the platform says delivered yesterday, but who weren’t seen in the app that day, are listed on their own.
You ask them to open it
One tap sends a notice to their phone and in-app inbox. Asking a whole group is for admins, who type the number to confirm.
You check on bikes
Bikes whose riders haven’t been seen for a while are listed as dark bikes, and possible fake locations are flagged.
The hard cases
What the map catches
The questions the office usually answers by calling round.
Delivered, but not in the app
Riders the platform paid for yesterday who never opened the app that day are listed for you.
Never opened the app
Riders who never opened it are counted on their own, so you know who still needs it.
A bike nobody is riding
Dark bikes lists active riders whose bikes haven’t been seen for a while, for recovery or misuse.
No location on his phone
“App opened, no location” shows riders whose location may be off, so you can tell them.
Busiest times and places
The day’s chart shows when riders were seen, and the map can show today’s busy areas.
Try it on your fleet
Know who is out before the platform calls.
Set up for you, on your own riders.
